Due to the EU’s Travel Rule, you are required to provide specific information about the sender of the crypto. This is a mandatory step to comply with regulatory standards.
· Go to: https://app.nbx.com/funds/deposits
· Enter your login credentials.
· In the main menu, click on “Funds”.
· Select “Deposits”.
· Choose Bitcoin (BTC) from the list.
· NBX will generate your unique Bitcoin deposit address.
· Copy this address carefully.
· Go to the external wallet or exchange from which you are sending the Bitcoin.
· Send the desired amount to the NBX deposit address you have generated.
· Ensure the address is entered correctly.
· After initiating the transfer,your deposit will appear as pending in NBX.
· Next to the pending transaction, you will see a button labeled “Fill Data”.
· Click on “Fill Data”.
· A form will open where you must provide:
· You must also accept the terms and conditions regarding the sharing of personal and transactional information to comply with the Travel Rule.
· How to Find the Sender’s Wallet Address
If you do not know the sender’s address (for example, when withdrawing from an exchange like Binance or Coinbase):
1. Copy the NBX deposit address you used.
2. Go to a block explorer (e.g., https://www.blockchain.com/explorer).
3. Paste your NBX deposit addressinto the search bar.
4. Locate the incoming transaction. The sender’s address is listed as the address from whichthe Bitcoin was sent.
· Note: If multiple addresses were used (e.g., withdrawal batching from exchanges), use the primary sending address displayed.
· After completing the form andverifying all details, click “Complete”.
· This will submit theinformation for compliance review.
· NBX will process your depositonce all blockchain confirmations are received and the Travel Rule informationis manually verified.
· You will be notified when thedeposit is completed and the funds are available.
This process ensures compliance with the EU’s Travel Rule and protects both you and the platform from regulatory issues.
If you have questions or need assistance, contact NBX Support via the in-app chat or email.